Managed Services
The highly flexible O2 Networks Management Service ensures that your critical networking infrastructure keeps running optimally, and that problems are addressed quickly and conclusively. This Management Service is used by many of our customers across the banking, healthcare, education, distribution and services sectors.
The Management Service provides:
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Specialist monitoring services for the delivery, optimisation and acceleration of applications, and for a large variety of infrastructure components.
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Secure monitoring and management of firewalls and gateways.
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A team staffed by highly qualified engineers who are able to respond quickly and intelligently to faults and requests, and who can provide timely problem and root cause analysis.
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An ITIL Service Delivery framework that provides all aspects of Incident, Request, Problem, Change, Configuration Management and Capacity Planning for customers.
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Proactive monitoring and management of incidents, potentially extending to third parties including maintenance and telecommunications providers.
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Transparency and accountability: We don’t lock devices away from customers or hide problems from them.
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A commitment to service and a willingness to work in partnership with customers.
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24/7 monitoring and escalation procedures.
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An unparalleled pool of Senior and Principal consulting engineers to draw on, both for the advanced diagnosis of environmental and device issues and for the provision of project services.
We provide these services over a large number of vendors including:
Contact us to talk about your networking management needs.
